Date Last Revised: April 15, 2020
In addition to certain guarantees provided by law Easy Expunctions guarantees your satisfaction with our products, services, and support. We are the only online document provider that focuses on individual’s reputations first. Because of this, we want to make sure that your experience with us is the best it can be. If for any reason you are not satisfied with our services, please contact us immediately and we will work hard to correct the situation. If we cannot reasonably remedy the situation and/or fail to offer a reasonable accommodation to you within 14 days, we may provide you with a refund, or offer you credit to be used on future Easy Expunctions orders, based on the circumstances of the situation and in the sole discretion of Easy Expunctions.
The 100% Money-Back Guarantee explicitly covers:
- Fatal errors contained in the documents you purchase from us (“Document Package”) that may not be remedied or reasonably revised, and that cause your Petition to be denied by the Court.
- That you shall receive the results of your Eligibility Report™ before the close of the business day immediately following your purchase. Easy Expunctions may not identify all charges and/or criminal cases associated with an individual. If you believe that an offense or criminal case is missing from your Eligibility Report™, please notify Easy Expunctions immediately. If Easy Expunctions is not able to identify and include the offense or criminal case on your Eligibility Report™, then you are entitled to a 100% refund of your Eligibility Report™ purchase price.
- The accuracy and correctness of your Document Package. In the event that a court of competent jurisdiction rules you were not eligible to file your Petition and this results in your Petition being denied, Easy Expunctions will refund you 100% of your purchase price plus any money you paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. If you are otherwise eligible to file your Document Package except for the expiration of the statute of limitations or the completion of a waiting period, you shall not be entitled to a refund of any of your purchase price unless the Document Package is ultimately unsuccessful. after completion of the waiting period or expiration of the statute of limitations.
Easy Expunctions is not responsible for delays that are caused by third parties that Easy Expunctions may rely on to deliver our products and services to individuals. For example, a Court Clerk that requires several weeks to locate an archived case record may delay the document generation process or Eligibility Report™ process.
If you're not satisfied, please call us at 888-524-0280 during our normal business hours. All requests made under this guarantee must be made within twenty-four (24) hours of being provided your product. We will process your request within 5 business days after we have received all of the documents and materials sent by you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order unless the filing fees were associated with a filing that was ultimately unsuccessful. We also cannot refund any money paid by you directly to certain third parties, such as payments made by you directly to an attorney if you decided to hire an attorney to file your Document Package for you.
If you want to exchange the product you purchased for a different one, you must request this exchange and complete your replacement order within sixty (60) days of purchase.
Please note that we cannot guarantee that a court where you file your Document Package will conclude that granting your petition is in the “best interests of justice” or the “public interest”, depending on the jurisdiction, because this is a subjective factor and is completely outside of the control of Easy Expunctions. Easy Expunctions’ money back guarantee does not apply if a court rejects a Document Package for reasons unrelated to the quality and accuracy of the Document Package we provide. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, Easy Expunctions does not guarantee the results or outcomes of the services you contract with an attorney to provide. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your document preparation, our guarantee only covers satisfaction issues caused by Easy Expunctions - not changes to your situation or your state of mind, unless you notify us within twenty-four (24) hours of the time you make your purchase. If more than twenty-four (24) hours have elapsed from the time you made your purchase then you are not entitled to a refund unless your reason for requesting the refund of your purchase price is covered by any of the above reasons explicitly covered under this 100% Money- Back Guarantee.